Customer inquiries
Help customers get answers to product, account and order questions.
REMOTE CUSTOMER-SUPPORT TALENT
More capacity.
The right support.
Build the support team your customers need. TCCA places remote talent matched to your responsibilities, tools and working hours.
Tell us what you needPlacement and contractor payments, handled by TCCA.
Built around the way your team works.
Illustrative imageA clear brief.
A more useful match.
01Your responsibilities
02Your tools
03Your working hours
WHERE WE CAN HELP
Keep the everyday
work moving.
Start with the tasks taking up your team’s time. We’ll talk through the experience and coverage the role calls for.
Onboarding questions
Guide customers through getting started, using your team’s processes.
Ticket coordination
Organize incoming requests, follow up and route issues to the right people.
Support operations
Keep records, handoffs and day-to-day support workflows on track.
A PRACTICAL PATH FORWARD
Your needs come first.
From the first conversation to onboarding, we keep the role requirements at the center.
Tell us what
needs covering.
Share the responsibilities, tools, required hours and experience you’re looking for.
Review candidates
with your needs in mind.
We identify potential matches and discuss fit and availability with you.
Select your talent.
Plan the handoff.
Choose the right fit and coordinate onboarding. TCCA handles contractor payments.
Talent locations and working hours are agreed around the role. Availability and start dates are confirmed during matching.
Steve Roos
Founder, TCCA
A CONVERSATION WITH EXPERIENCE BEHIND IT
Technology experience.
A people-first conversation.
TCCA founder Steve Roos brings 40 years of experience in technology. Tell us how your support team operates and where more capacity would help.
Get to know TCCALET’S START WITH THE WORK
What could your
team use help with?
Tell us a little about your support needs. We’ll review your request and follow up to discuss fit and next steps.
Prefer email?
sroos@tcca.us
Exploring next year’s staffing needs? You can start the conversation before you have a final role description.
TELL US ABOUT YOUR ROLE
A few details.
A useful first conversation.
Share your company, the support responsibilities you need covered and your hiring plans. If you know the required tools or working hours, include those too.
Tell us what you needContinue to TCCA’s talent-request form on tcca.us. We’ll use your details to respond to your inquiry. Privacy information